Refund Policy

1. One-Time Generation Pass

• Payment completed, pass not yet used: you may request a refund before submitting a generation task. Refund eligibility is reviewed case by case.
• Generation task completed successfully: the pass has been consumed. No refund is available solely because the result did not meet your expectations.
• Generation task failed: the pass entitlement is restored automatically for reuse within its original validity period. This is a pass restoration, not a payment refund.
• Generation task timed out: treated the same as a failed generation. The pass is restored automatically.
• Duplicate payment: contact us with your order details. Duplicate charges will be refunded to the original payment method.

2. Credit Packs

• Credits purchased but not yet used: refund requests are reviewed case by case, taking into account the circumstances of the purchase and applicable law.
• Some credits already used: refund eligibility for the remaining unused credits is evaluated case by case.
• Video generation failed and credits were returned: the automatic credit return is part of the credit settlement system. It returns credits to your balance, not money to your payment method. This is separate from payment refunds.
• If a payment refund is approved for unused credits, the corresponding credits will be deducted from your balance. If the balance is insufficient, the account may be restricted until the matter is resolved.

3. General Refund Rules

Refund requests are reviewed on a case-by-case basis. Nothing in this policy limits or excludes any non-waivable consumer rights or statutory refund rights.

Submitting a refund request does not guarantee that a refund will be granted. We do not promise a fixed processing timeframe.

Payment refunds — when approved — are returned to the original payment method through Waffo. Processing time depends on the payment method and your financial institution.

Pass restoration and credit return are handled automatically by the system. They are not payment refunds and do not return money to your payment method.

4. Contact

To submit a refund request or report a billing issue, contact [email protected] with your order details. For pass purchasers who have lost their browser cookie, the order ID alone cannot authorize access — additional receipt verification will be required.